eg99 Frequently Asked Questions

eg99 requires a government-issued photo ID for KYC verification — an NID card (National Identity Card) is the most commonly used document in Bangladesh. Alternatively, a valid passport or driving licence is accepted. You may also be asked to provide a selfie holding your ID, and in some cases a proof of address such as a recent utility bill or bank statement. KYC is typically required before your first withdrawal is processed.

No — eg99 strictly enforces a one-account-per-player policy. Duplicate accounts are detected automatically and will result in the suspension of all associated accounts and the forfeiture of any bonuses claimed. If you have forgotten your login credentials, use the password reset function or contact support at [email protected] rather than registering a new account.

You can reset your eg99 password using the 'Forgot Password' link on the login page. Enter the email address or mobile number registered to your account and you will receive a reset link or one-time PIN. Follow the instructions to set a new password. If you no longer have access to the email or phone number on file, contact support at [email protected] with your account details for manual verification.

To permanently close your eg99 account, email [email protected] with the subject line 'Account Closure Request' from the email address registered to your account. Include your username and the reason for closure. Any remaining balance will be withdrawn to your registered payment method before the account is closed. If you are closing your account because of gambling concerns, please also consider activating a self-exclusion through our Responsible Gaming page.

Nagad deposits on eg99 are usually credited within 5 to 15 minutes of the transaction being confirmed on Nagad's end. The process mirrors bKash — select Nagad in the Deposit section, send payment to the number provided with the correct reference code, then submit the transaction ID on eg99. During peak periods such as BPL match days or Eid, processing may occasionally take up to 30 minutes. If your deposit has not appeared after one hour, contact support.

The minimum deposit on eg99 is ৳200 BDT for mobile payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers through Dutch-Bangla Bank, BRAC Bank, or other supported banks, the minimum deposit is ৳500 BDT. There is no maximum deposit limit imposed by eg99 itself, though your payment provider may have its own daily transaction caps that apply.

The minimum withdrawal amount on eg99 is ৳500 BDT. Withdrawals must be made to the same payment method used for your most recent deposit — for example, if you deposited via bKash, your withdrawal will be returned to your bKash account. This same-method policy is a standard anti-fraud measure. KYC verification must be completed before any withdrawal is processed.

Most eg99 withdrawals via bKash, Nagad, Rocket, and Upay are processed within 1 to 4 hours once approved. Bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank typically take 1 to 3 business days. All withdrawals go through a brief compliance review before release. If your withdrawal has been pending for more than 24 hours, contact support with your transaction reference number.

eg99 does not charge any platform-side fees on standard deposits or withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges according to their published rate schedule. These third-party fees are outside eg99's control. To minimise costs, most Bangladeshi players use Nagad or Rocket, which typically carry lower transfer charges than bKash for certain transaction types.

eg99 offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ODI series, and Bangladesh Tigers international fixtures. Available markets include match winner, toss winner, top batsman, top bowler, total sixes, method of first wicket, exact score ranges, player performance specials, and full in-play live betting with updated odds ball by ball. More exotic markets are added for major tournaments like the ICC T20 World Cup.

Yes — eg99 is fully optimised for mobile browsers on both Android and iOS devices. The entire platform — including cricket betting, live casino, slots, poker, account management, deposits, and withdrawals — works smoothly through your phone's browser without requiring a separate app download. Simply open your mobile browser, navigate to eg99.io, and log in as normal. The interface adapts automatically to your screen size.

RTP varies by slot title and game provider. Most slots available on eg99 from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%, with some titles exceeding 97%. The RTP for each game is published in that game's information or rules panel. eg99 only partners with certified game studios that use independently audited random number generators (RNGs), so the published RTP figures are independently verified.

eg99's live casino streams real-time games hosted by professional dealers from secure studio locations. Games available include live baccarat, roulette, blackjack, Andar Bahar, Teen Patti, and game-show style titles from providers including Evolution Gaming and Ezugi. You join a live table, place your bets via the on-screen interface, and interact with the dealer and other players in real time. Live casino games require a stable internet connection for the best experience.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet the bonus amount before it converts into withdrawable cash. For example, if eg99 grants a ৳1,000 bonus with a 20x wagering requirement, you must place ৳20,000 in total bets using that bonus before withdrawal becomes available. Not all games contribute equally — slot games typically count 100% toward wagering, while live casino games may contribute less. Check the specific bonus terms for full contribution rates.

Yes — eg99 regularly runs reload bonuses for existing players, as well as free spin promotions tied to new slot game launches and seasonal events such as Eid, Pohela Boishakh, or BPL season. These promotions are announced via email and SMS to opted-in players. Free spin winnings are subject to the wagering requirements specified in each promotion's terms. Keep your marketing preferences active in your account settings to receive these offers.

eg99 rewards its most active players through a loyalty programme where points are earned on qualifying bets placed across cricket, casino, slots, and poker. Accumulated points unlock higher VIP tiers, each carrying increased benefits such as faster withdrawal processing, dedicated account managers, higher deposit and withdrawal limits, exclusive bonus offers, and invitations to special events. Full tier details and points-earning rates are published in the eg99 loyalty programme section.

eg99 operates as an online betting and casino platform serving Bangladeshi players. The platform uses SSL encryption, fair play certification, and responsible gaming standards consistent with internationally recognised operator practices. We recommend all players review their local regulations regarding online gambling. eg99 does not make specific claims about licensing from Bangladeshi government bodies, and players are responsible for understanding the laws applicable in their own jurisdiction before participating.

The minimum age to register and play on eg99 is 21 years old. This is a firm policy with no exceptions. Age is checked at registration and verified again during KYC review at the time of first withdrawal. Any account found to belong to a player under the age of 21 will be closed immediately and any balance forfeited. If you suspect an underage person is using eg99, please report it to [email protected].

If you feel that gambling is negatively affecting your life, eg99 offers self-exclusion options ranging from 6 months to a permanent lifetime exclusion. To activate self-exclusion, email [email protected] with the subject 'Self-Exclusion Request', include your username and the duration you need. Your account will be closed immediately, marketing communications stopped, and re-registration blocked for the exclusion period. You can also set shorter cooling-off periods and deposit limits through Account Settings without contacting support.

eg99 customer support is available 24 hours a day, 7 days a week. The primary contact channel is email at [email protected] — this is the recommended method for account-specific queries, responsible gaming requests, and withdrawal issues, as it creates a written record of your case. Live chat support is also available directly on the eg99 platform for faster responses on general queries. Response times via email are typically within a few hours.