Responsible Gaming at eg99
eg99 believes that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. We provide every player in Bangladesh with the tools, information, and support they need to stay in control of their gaming activity at all times.
Gaming Should Be Fun, Not a Problem
At eg99, we take our responsibility to players across Bangladesh seriously. The vast majority of people who enjoy cricket betting, casino games, poker, and slots on our platform do so safely and within their means. But we also know that for a small number of players, gambling can stop being entertainment and start becoming a problem — and we are committed to doing everything we can to prevent that, and to providing meaningful support when it does happen.
Responsible gaming is not a legal checkbox for eg99. It is a core part of how we operate. Every feature on our platform — from account settings to customer support — has been designed with player wellbeing in mind. We offer a comprehensive range of self-management tools that give you direct control over your gaming activity: daily, weekly, and monthly deposit limits; session time reminders; cooling-off periods; and permanent self-exclusion where it is needed.
This page explains all of the responsible gaming tools available on eg99, describes the warning signs of problem gambling, and provides guidance on how to seek help if you or someone you know is struggling. We encourage every eg99 player to read this page and to use the tools available to them, whether or not they believe they have a problem right now.
Remember: gambling is not a way to earn money, solve financial problems, or relieve stress. Always gamble with money you can afford to lose, set clear limits before you play, and never chase losses. These simple principles make a significant difference.
Need help right now? If gambling is causing you distress, contact our support team at [email protected] — we will respond promptly and connect you with the right resources.
Your Responsible Gaming Tools
eg99 gives every player a full suite of self-management tools, available directly through your account settings or by contacting our support team.
Deposit Limits
Set a maximum amount you are willing to deposit into your eg99 account over a daily, weekly, or monthly period. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling period before it applies.
Session Time Reminders
Configure automatic on-screen reminders that notify you when you have been playing continuously for a set duration — for example, 30 minutes, 1 hour, or 2 hours. These reminders prompt you to take a break and review your activity before continuing.
Cooling-Off Period
If you feel you need a short break from gambling, you can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, your account is temporarily restricted from placing bets or accessing games. The restriction is applied immediately and cannot be reversed early.
Self-Exclusion
For players who need a longer or permanent break, eg99 offers self-exclusion options ranging from 6 months to a permanent lifetime exclusion. Once a self-exclusion is activated, your account is immediately closed, marketing communications are stopped, and re-registration is blocked for the duration of the exclusion period.
Activity History & Statements
At any time, you can access a full record of your betting and gaming activity, including deposits, withdrawals, bets placed, games played, winnings, and losses. Reviewing your statement regularly is one of the most effective ways to stay aware of your actual spending behaviour.
Marketing Opt-Out
You can opt out of all promotional emails and SMS communications from eg99 at any time. Removing yourself from marketing lists means you will not receive bonus offers, seasonal promotions, or game alerts that may encourage unplanned gambling activity. Contact [email protected] or update your preferences in your account settings.
How to Activate Your Tools
All responsible gaming tools on eg99 are available to every registered player. You can activate most tools directly from your account settings dashboard after logging in. For self-exclusion requests and permanent account closures, contact our support team directly — these are actioned within 24 hours of receiving your request.
Via Account Settings
Log in to your eg99 account and navigate to "Account Settings" → "Responsible Gaming". From here you can set deposit limits, configure session reminders, and activate a cooling-off period without needing to contact support.
Via Email to Support
Send an email to [email protected] with the subject line "Responsible Gaming Request". Include your account username and the specific tool you wish to activate (e.g., "self-exclusion — 6 months" or "deposit limit — ৳5,000 per week"). Our team will process your request promptly.
Via Live Chat Support
Our customer support team is available around the clock. If you need immediate assistance activating a responsible gaming tool, reach out via live chat on the eg99 platform. Responsible gaming requests are always treated as priority cases.
Gambling Limits Explained
Setting financial limits before you start playing is the single most effective responsible gaming habit you can adopt. eg99 recommends that all players set a deposit limit that reflects their personal entertainment budget — an amount they are genuinely comfortable losing without affecting their household finances, savings, or daily needs.
Daily Limit
Resets every 24 hours. Ideal for players who game frequently and want tight day-to-day control over spending.
Weekly Limit
Resets every 7 days. A practical choice for weekend players or those who prefer to manage their gaming budget on a weekly basis.
Monthly Limit
Resets on the first day of each calendar month. Best for players who manage their finances on a monthly cycle, such as salary earners.
Limit Change Policy
Reducing any limit takes effect immediately. Increasing a limit requires a mandatory 7-day waiting period to prevent impulsive decisions.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Being aware of the early warning signs — in yourself or in someone close to you — is the first step toward getting things back under control. If any of the following signs feel familiar, we encourage you to use eg99's responsible gaming tools or seek external support.
Chasing losses: Continuing to gamble in an attempt to win back money you have already lost, often with larger stakes than originally intended.
Gambling beyond your means: Depositing money that was intended for rent, groceries, bills, or other essential expenses in order to gamble.
Preoccupation with gambling: Spending a significant amount of time thinking about gambling — planning the next session, reliving past wins, or calculating future bets — even when not actively playing.
Hiding gambling activity: Concealing the amount of time or money spent gambling from family members, friends, or colleagues.
Inability to stop: Repeatedly trying to cut down or stop gambling but finding yourself unable to do so, or feeling restless and irritable when not gambling.
Borrowing money to gamble: Taking loans, borrowing from family or friends, or selling personal belongings to fund gambling activity.
Neglecting responsibilities: Missing work, neglecting family responsibilities, or withdrawing from social activities because of gambling.
Self-Assessment Questionnaire
Answer these questions honestly to help gauge whether your gambling behaviour may be causing concern. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or an external counselling service.
Have you ever spent more money gambling than you originally planned or could afford to lose?
Have you ever felt the need to gamble with larger amounts of money to get the same level of excitement or satisfaction?
Have you ever tried to win back money you lost by gambling more, rather than accepting the loss?
Has gambling ever caused arguments, tension, or stress in your relationships with family members or friends?
Have you ever missed work, study, or important family events because of gambling?
Have you ever felt anxious, irritable, or depressed when you were unable to gamble, or after a gambling session ended?
Have you ever borrowed money, sold possessions, or used money set aside for essential expenses in order to gamble?
Have you ever concealed your gambling activity — including the time or money involved — from people close to you?
This questionnaire is for self-reflection only and is not a clinical assessment. If you are concerned about your gambling behaviour, please contact our support team at [email protected] for a confidential conversation.
eg99's Commitments to You
Our responsible gaming programme is built on six firm commitments that guide every decision we make about player welfare.
Strict Age Verification
Every new eg99 account is subject to age verification at registration. Players under 21 are blocked from creating accounts, and KYC checks at the withdrawal stage provide a secondary layer of age confirmation. We take underage gambling extremely seriously.
No Pressure to Gamble More
eg99 will never send promotional material to a player who has opted out of marketing, activated a cooling-off period, or self-excluded. We do not use exploitative bonus structures or aggressive re-engagement tactics that pressure players to deposit beyond their stated limits.
Immediate Self-Exclusion
When a player requests self-exclusion, it is applied without delay — there is no waiting period, no "are you sure?" loops, and no re-engagement attempt. The account is closed immediately, and the player's details are flagged to prevent re-registration during the exclusion period.
Proactive Monitoring
Our responsible gaming team actively monitors account-level data for patterns associated with problem gambling — including rapid increases in deposit frequency, extended uninterrupted gaming sessions, and repeated attempts to reverse cooling-off periods. Where such patterns are detected, we may proactively contact a player.
Non-Judgmental Support
Our customer support team is trained to handle responsible gaming conversations with sensitivity and without judgment. If you reach out for help, you will be treated with respect and directed to the most appropriate tools and resources for your situation — whether that is a short cooling-off period or full self-exclusion.
Secure & Private
All responsible gaming requests — including self-exclusion applications, limit changes, and support conversations — are handled with complete confidentiality. Your data is protected by SSL encryption and stored securely in accordance with our Privacy Policy. Your personal situation is never shared with third parties except as required by law.
Tips for Safe Play
Whether you are a new player or an experienced one, these practical tips can help you maintain a healthy relationship with gambling at eg99.
- Set a budget before you play. Decide in advance exactly how much you are comfortable spending, and treat that amount as your entertainment cost — not as an investment or a potential source of income.
- Never gamble to solve financial problems. Gambling is not a reliable way to earn money. If you are in financial difficulty, gambling is very unlikely to help and may make things worse.
- Take regular breaks. Step away from the screen at regular intervals. Set a session time reminder in your account settings if you find it hard to judge how long you have been playing.
- Only gamble when you are in a calm, positive state of mind. Avoid gambling when you are stressed, tired, upset, or under the influence of alcohol or medication.
- Keep gambling in proportion. Gambling should be one small part of a balanced lifestyle — not the primary focus of your leisure time or social activity.
- Tell someone you trust. Sharing your gambling activity openly with a trusted friend or family member is one of the most effective safeguards against developing a problem.
- Use eg99's tools proactively. Do not wait until gambling becomes a problem to set limits. Setting deposit limits and session reminders from day one is a sign of informed, responsible play.
Bangladesh Standard Time (BST, UTC+6) plays a role in your awareness too — late-night gambling sessions, particularly after midnight, are associated with higher rates of impulsive decision-making. eg99 recommends setting a personal curfew for gaming activity and sticking to it.
Getting Help and External Support
If you believe your gambling has become, or is becoming, a problem, the most important step is to talk to someone. eg99's support team is always available as a first point of contact, but there are also professional counselling and support services available to players in Bangladesh and internationally that specialise in gambling-related harm.
eg99 Responsible Gaming Support
Our dedicated responsible gaming team is reachable at [email protected] with the subject line "Responsible Gaming Help". We provide confidential guidance on all available tools and can activate any restriction on your account immediately upon your request. Response time is typically within a few hours, 24 hours a day.
Gamblers Anonymous
Gamblers Anonymous is an international fellowship of individuals who share their experience, strength, and hope with each other in order to solve their common problem with compulsive gambling. Peer-support meetings and resources are available online at gamblersinternational.org and through local community groups across Bangladesh.
Mental Health and Counselling Services
Kaan Pete Roi is a Bangladesh-based emotional support and counselling helpline that provides free, confidential support to individuals experiencing distress, including gambling-related concerns. Professional therapists and counsellors can also provide one-to-one support for compulsive behaviour patterns.
Family and Loved Ones
If someone close to you is struggling with problem gambling, Gam-Anon offers support networks specifically for the family members and friends of problem gamblers. You do not have to face this situation alone — dedicated support is available to help families navigate and recover from the impact of gambling harm.
Play Responsibly with eg99
Set your limits, stay in control, and enjoy cricket betting, casino games, poker, and slots as the entertainment they are meant to be.